Privacy Policy

1. Who We Are

SOINVISION provides medical display and image-processing products and supports product enquiries, project supply, technical coordination and OEM / ODM cooperation. For the personal information described in this policy, SOINVISION is responsible for deciding why and how that information is processed, unless another party is identified at the point of collection.

2. Information We Collect

The information we collect depends on how you interact with us and may include:

• Contact and business information: your name, organization, job title, country or region, email address, telephone or WhatsApp number and preferred contact method.
• Enquiry and project information: product interests, application or use case, display size, video interfaces, existing camera or imaging system, estimated quantity, project timeline, OEM or customization requirements, attachments and other information you include in a message.
• Communications: correspondence exchanged with us by contact form, email, WhatsApp or another channel you choose to use.
• Technical and usage information: IP address, browser and device type, requested pages, access time, referring page and security or diagnostic events that may be recorded by our hosting and website systems.

Please do not send patient records, medical images that identify a person, government identification numbers, financial account details or other sensitive personal information through our general enquiry channels.

3. How We Use Personal Information

We may use personal information to:

• respond to enquiries and communicate about products, configurations, quotations, cooperation opportunities or support requests;
• understand project requirements and coordinate with relevant sales, engineering, manufacturing or support personnel;
• operate, maintain, secure and improve our website and communications;
• keep appropriate business records, prevent misuse and protect our rights, users and systems; and
• comply with applicable law, lawful requests and regulatory obligations.

We do not use information submitted through a project enquiry to make decisions about you solely by automated means that produce legal or similarly significant effects.

4. Legal Grounds for Processing

Where applicable law requires a legal basis, we process personal information based on one or more of the following: your consent; steps requested by you before entering into a contract or performance of a contract; our legitimate interests in responding to business enquiries, operating and securing our website and managing business relationships; compliance with legal obligations; or another basis permitted by applicable law.

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing that was lawful before withdrawal.

5. How We Share Information

We may share personal information only as reasonably necessary with:

• authorized SOINVISION personnel and affiliated teams involved in your enquiry or project;
• service providers that support website hosting, forms, email, IT, security, communications or business operations and are required to protect the information they process for us;
• professional advisers, regulators, courts, law-enforcement bodies or other authorities where disclosure is required or permitted by law; and
• a successor or relevant party in connection with a reorganization, merger, sale or transfer of a business or assets, subject to appropriate safeguards.

We may also share information when you ask us to do so or give your consent. We do not sell or rent personal information.

6. International Data Transfers

SOINVISION is based in China and serves international business partners. If you contact us from another country or region, your information may be transferred to and processed in China. Our service providers may also process information in other locations. Where required, we use appropriate safeguards and complete applicable notice, consent or other legal requirements for international transfers.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy. The retention period depends on the nature of the enquiry or business relationship, the need to provide support and maintain records, applicable limitation periods and legal, accounting, tax, security or dispute-resolution requirements. When information is no longer required, we take reasonable steps to delete or anonymize it, unless applicable law permits or requires longer retention.

8. Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. No internet transmission or storage system can be guaranteed to be completely secure, so please use care when deciding what information to send online.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• know whether and how we process your personal information;
• request access to or a copy of your personal information;
• request correction, completion, deletion or restriction of processing;
• object to certain processing or withdraw consent;
• request transfer of information where data portability applies; and
• raise a concern with an appropriate data-protection authority.

To protect your information, we may need to verify your identity before completing a request. Some rights are subject to legal exceptions. We will not discriminate against you for exercising rights available under applicable law.

10. Cookies and Similar Technologies

Our website and hosting systems may use cookies or similar technologies that are necessary for security, core functionality, preferences and administration. External services you choose to use, such as WhatsApp or linked third-party websites, may use their own cookies and process information under their own privacy policies. If we introduce non-essential analytics or advertising technologies, we will provide any notice or choice required by applicable law.

11. Third-Party Links and Services

Our website may link to websites or services operated by other organizations. Their privacy and security practices are governed by their own policies, and we are not responsible for those practices. We encourage you to review the relevant privacy notice before providing information to a third party.

12. Children’s Privacy

Our website is intended for business and professional audiences and is not directed to children. We do not knowingly collect personal information from children through the website. If you believe a child has provided personal information to us, please contact us so we can review and address the situation.

13. Changes to This Policy

We may update this Privacy Policy to reflect changes in our website, business practices or legal requirements. The revised version will be posted on this page with a new “Last updated” date. Material changes may be communicated through an additional notice where appropriate.

14. Contact Us

For privacy questions or requests, contact SOINVISION and include “Privacy Request” in the subject line.

• Email: support@soinvision.net
• WhatsApp: +86 186 2768 7441
• Address: Building 2, Group Headquarters Base & Intelligent Manufacturing Center, No. 1 Yamming Road, Hengshan Scientific Town, High-tech Zone, Hengyang City, Hunan Province, China